Fostering collaboration and coordination in crisis response
and state development
Client’s Challenge
Lebanon’s public sector has long grappled with fragmentation, obsolete processes and a general culture of opacity. Coordination and policy coherence are undermined by overlapping or conflicting responsibilities between authorities, making it difficult to address complex problems, and causing accountability and oversight issues. Engrained state capture also hinders collaboration and coordination by disincentivising officials to work in the public interest. The urgency of addressing this came to the fore in 2020, when Lebanon was hit by economic collapse and the COVID-19 pandemic, both of which demanded a joined-up, multi-stakeholder response, effective oversight, and strong citizen engagement.
Approach
Siren helped the Lebanese state promote multi-stakeholder coordination and collaboration by strengthening oversight mechanisms and introducing cloud-based collaboration tools that enable the delivery of Cross-sectoral services services requiring multiple verifications, validations, or approvals.
Outcomes
As the COVID-19 pandemic and economic downturn unfolded, IMPACT offered innovative modules to aid crisis management and governance. The Lebanese government used these modules to coordinate fair and transparent vaccination campaigns and social safety net provision. The platform has significantly driven inter-agency collaboration and pushed traditionally antagonistic state institutions together to collaborate on issues of national importance.
Collaboration
Social protection
Public health
Recognition
THE LEBANESE ORDER OF MERIT
Issued by Presidential Decree 10565/2022.
IESE CERTIFICATE OF EXCELLENCE FOR PUBLIC SECTOR TRANSFORMATION AWARDS IN 2023.